Certificate III in Customer Engagement

National ID: BSB30215
State ID: AVS6
Qualification level: Certificate III

Course is available at the following locations

Private
AMA Training Services

AMA Training Services is the registered training organisation of the Australian Medical Association (WA), Western Australia’s peak representative body for doctors and medical students. AMA Training Services has a proud history of delivering high quality and contextualised training to the health and community industries.

This qualification is offered under traineeship arrangements.

Training is delivered fully on-the-job.

Course description

AMA Training Services is the registered training organisation of the Australian Medical Association (WA), Western Australia’s peak representative body for doctors and medical students. AMA Training Services has a proud history of delivering high quality and contextualised training to the health and community industries.

This qualification is offered under traineeship arrangements.

Training is delivered fully on-the-job.

Campus locations

Course page link
Private
ATS Arrow Training Services

The BSB30215 Certificate III in Customer Engagement is the perfect qualification for those looking to launch a career or upskill in providing exceptional customer service. If you already have an engaging personality and love to chat on the phone, this qualification will give you the practical skills you need to turn those qualities into a profession.

You will learn the essentials including using multiple information systems, knowing your product and service inside out, keeping your cool under stress, delivering exceptional customer service turning complaints into opportunities, planning your workload and working safely and effectively.

 This course is offered as a traineeship, so you will be earning while you learn in a supportive and action-packed environment. We will visit you in the workplace and make sure your learning seamlessly complements your work role. We take the time to talk with your employer regularly so you never feel overwhelmed while juggling your studies with your job.

Deliver locations: All areas

Mode of delivery: face-to-face

Course description

The BSB30215 Certificate III in Customer Engagement is the perfect qualification for those looking to launch a career or upskill in providing exceptional customer service. If you already have an engaging personality and love to chat on the phone, this qualification will give you the practical skills you need to turn those qualities into a profession.

You will learn the essentials including using multiple information systems, knowing your product and service inside out, keeping your cool under stress, delivering exceptional customer service turning complaints into opportunities, planning your workload and working safely and effectively.

 This course is offered as a traineeship, so you will be earning while you learn in a supportive and action-packed environment. We will visit you in the workplace and make sure your learning seamlessly complements your work role. We take the time to talk with your employer regularly so you never feel overwhelmed while juggling your studies with your job.

Deliver locations: All areas

Mode of delivery: face-to-face

Campus locations

Course page link
Private
Flexible Training Solutions Pty Ltd

Certificate III in Customer Engagement reflects the role of individuals working in a range of complex customer service roles. Duties at this level include working with multiple communication channels, providing excellent customer service, adhering to key performance indicators, working in a team environment, providing support to a team, providing technical advice and capturing data.

They have a good understanding of the products and/or services offered by their company and use this knowledge when interacting with customers. Individuals at this level generally work under supervision, but may have some authority to delegate.

Delivery underpins our philosophy that work is the learning and learning is the work. We deliver a combination of formal training sessions and mentoring. We utilise a mix of on-the-job observation and questioning, and workplace based projects throughout our assessment tasks. Participants are encouraged to challenge their existing knowledge and extend their boundaries whilst they expand their skill base.

To successfully attain the BSB30215 Certificate III in Customer Engagement, students are required to complete a total of twelve (12) units of competency, comprising of four core units and eight elective units.

Training is delivered fully on-the-job via Traineeships, Blended, or Remote/online delivery.

Course description

Certificate III in Customer Engagement reflects the role of individuals working in a range of complex customer service roles. Duties at this level include working with multiple communication channels, providing excellent customer service, adhering to key performance indicators, working in a team environment, providing support to a team, providing technical advice and capturing data.

They have a good understanding of the products and/or services offered by their company and use this knowledge when interacting with customers. Individuals at this level generally work under supervision, but may have some authority to delegate.

Delivery underpins our philosophy that work is the learning and learning is the work. We deliver a combination of formal training sessions and mentoring. We utilise a mix of on-the-job observation and questioning, and workplace based projects throughout our assessment tasks. Participants are encouraged to challenge their existing knowledge and extend their boundaries whilst they expand their skill base.

To successfully attain the BSB30215 Certificate III in Customer Engagement, students are required to complete a total of twelve (12) units of competency, comprising of four core units and eight elective units.

Training is delivered fully on-the-job via Traineeships, Blended, or Remote/online delivery.

Campus locations

Course page link
Private
Insight Training Group Australia Pty Ltd

This qualification is for those working in a range of complex customer service roles and duties may include

  • Multiple communication channels
  • Meeting KPI’s
  • Working in teams
  • Working with data
  • Providing excellent customer service

Delivered under a traineeship this qualification is on the job and flexible in your work environment.

Call us today on 1300 046 744 to find out more

Course description

This qualification is for those working in a range of complex customer service roles and duties may include

  • Multiple communication channels
  • Meeting KPI’s
  • Working in teams
  • Working with data
  • Providing excellent customer service

Delivered under a traineeship this qualification is on the job and flexible in your work environment.

Call us today on 1300 046 744 to find out more

Campus locations

Course page link
Private
Skill Hire WA

Delivered through participation Work Readiness in both Perth and South West regions. Also delivered through a Traineeship option. This qualification reflects the role of individuals working in a range of complex customer service roles. Duties at this level would include working with multiple communication channels, providing excellent customer service, adhering to key performance indicators, working in a team environment, providing support to a team, providing technical advice and capturing data. No work placement required.

We have a rolling in take on this program. Classrooms are delivered face to face through virtual classrooms. Students have access to booking one on one with their trainers as often as required.

Mode of delivery: Online delivery – Participation, Traineeship online and in the workplace

 

Course description

Delivered through participation Work Readiness in both Perth and South West regions. Also delivered through a Traineeship option. This qualification reflects the role of individuals working in a range of complex customer service roles. Duties at this level would include working with multiple communication channels, providing excellent customer service, adhering to key performance indicators, working in a team environment, providing support to a team, providing technical advice and capturing data. No work placement required.

We have a rolling in take on this program. Classrooms are delivered face to face through virtual classrooms. Students have access to booking one on one with their trainers as often as required.

Mode of delivery: Online delivery – Participation, Traineeship online and in the workplace

 

Campus locations

Course page link
Private
Stanborough Wemyss Contracting Pty Ltd

Course description

Campus locations

Course page link
Private
TIME Education and Training

Course description

Campus locations

Course page link
Private
Training Institute Australasia

The nationally recognised BSB30215 Certificate III in Customer Engagement will give you the tools to provide service that keeps your customer coming back time and again. Customer engagement is all about goal setting to achieve a positive customer experience.

Understanding customer needs and providing qualified advice builds customer loyalty and brand reputation. You’ll learn how to use industry essential skills like organising and planning for success, delivering quality service, monitoring systems, and managing feedback and complaints, to make it easier for customers to connect with your brand. We have put together an awesome learning pathway to prepare you for a successful career in customer service. Together with creative and easy to use worksheets, you will be immersed into a variety of activities designed to get you practising on-the-job performance and behaviour.

The qualification profile includes answering customer telephone calls, internet and email inquiries about goods and services, and promotes the goods and services.

Job Opportunities such as but not limited to an Information Services Officer, Telemarketer, Client Service, Customer Service Officer, Information Officer, Customer Service Representative, Call Centre Operator, Client Contact Officer (Customer Service) We can select elective units with you to suit your learning needs.

Training Institute Australasia delivers this qualification for companies wishing to match a nationally accredited course to a staff members’ job role, skills and knowledge in a flexible workplace delivery model. This is undertaken via a User Choice Traineeship pathway on the job at your workplace location.

Mode of Delivery: Face to Face, Blended delivery on the job via a Traineeship pathway.

Course description

The nationally recognised BSB30215 Certificate III in Customer Engagement will give you the tools to provide service that keeps your customer coming back time and again. Customer engagement is all about goal setting to achieve a positive customer experience.

Understanding customer needs and providing qualified advice builds customer loyalty and brand reputation. You’ll learn how to use industry essential skills like organising and planning for success, delivering quality service, monitoring systems, and managing feedback and complaints, to make it easier for customers to connect with your brand. We have put together an awesome learning pathway to prepare you for a successful career in customer service. Together with creative and easy to use worksheets, you will be immersed into a variety of activities designed to get you practising on-the-job performance and behaviour.

The qualification profile includes answering customer telephone calls, internet and email inquiries about goods and services, and promotes the goods and services.

Job Opportunities such as but not limited to an Information Services Officer, Telemarketer, Client Service, Customer Service Officer, Information Officer, Customer Service Representative, Call Centre Operator, Client Contact Officer (Customer Service) We can select elective units with you to suit your learning needs.

Training Institute Australasia delivers this qualification for companies wishing to match a nationally accredited course to a staff members’ job role, skills and knowledge in a flexible workplace delivery model. This is undertaken via a User Choice Traineeship pathway on the job at your workplace location.

Mode of Delivery: Face to Face, Blended delivery on the job via a Traineeship pathway.

Campus locations

Course page link
Private
West Australian Institute of Further Studies

When it comes to providing quality customer engagement to your target audiences, it all comes down to knowing and implementing the correct techniques. Building upon your skills you have already acquired from previous work experience and/or our Certificate II in Customer Engagement, you will learn in this course how to develop product and service knowledge in an engaging manner, how to manage stress in the workplace, as well as being able to provide strong leadership within a team.

After completion of this course you may gain employment in the following job roles:

  • Call Centre Operator
  • Customer Services Officer
  • Information Services Officer
  • Telemarketer

Program:TS

Training is delivered fully on the job for traineeships and existing traineeships.

Course description

When it comes to providing quality customer engagement to your target audiences, it all comes down to knowing and implementing the correct techniques. Building upon your skills you have already acquired from previous work experience and/or our Certificate II in Customer Engagement, you will learn in this course how to develop product and service knowledge in an engaging manner, how to manage stress in the workplace, as well as being able to provide strong leadership within a team.

After completion of this course you may gain employment in the following job roles:

  • Call Centre Operator
  • Customer Services Officer
  • Information Services Officer
  • Telemarketer

Program:TS

Training is delivered fully on the job for traineeships and existing traineeships.

Campus locations

Course page link