Certificate IV in Customer Engagement

National ID: BSB40315
State ID: AVW0
Qualification level: Certificate IV

Course is available at the following locations

Private
AMA Training Services

AMA Training Services is the registered training organisation of the Australian Medical Association (WA), Western Australia’s peak representative body for doctors and medical students. AMA Training Services has a proud history of delivering high quality and contextualised training to the health and community industries.

This qualification is offered under traineeship arrangements.

Training is delivered fully on-the-job.

Course description

AMA Training Services is the registered training organisation of the Australian Medical Association (WA), Western Australia’s peak representative body for doctors and medical students. AMA Training Services has a proud history of delivering high quality and contextualised training to the health and community industries.

This qualification is offered under traineeship arrangements.

Training is delivered fully on-the-job.

Campus locations

Course page link
Private
ATS Arrow Training Services

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Private
CLB Training and Development Pty Ltd

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Private
Cartec Training Solutions

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Private
Everthought Education Perth Pty Ltd

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Private
Insight Training Group Australia Pty Ltd

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Private
Skill Hire WA

Traineeship option, this is a mixed mode delivery, consisting of off the job and on the job training. Theory & practical elements delivered through virtual classrooms online. Consisting of Knowledge based tests, observation reports and role plays. Training is self-paced online whilst the students is working in a role that can provide them with additional on the job training to support the qualification.

Mode of delivery: Online blended delivery and in the workplace

Delivery location: Perth

Course description

Traineeship option, this is a mixed mode delivery, consisting of off the job and on the job training. Theory & practical elements delivered through virtual classrooms online. Consisting of Knowledge based tests, observation reports and role plays. Training is self-paced online whilst the students is working in a role that can provide them with additional on the job training to support the qualification.

Mode of delivery: Online blended delivery and in the workplace

Delivery location: Perth

Campus locations

Course page link
Private
Tactical Training Group Pty Ltd

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Private
Training Institute Australasia

Certificate IV in Customer Engagement builds on your existing experience and develops higher level customer service and workplace coaching skills working in a service role predominantly using a phone. Most business is conducted via telephonic conversation and this qualification prepares the learner for this engagement.  Learn key skills in leadership, process improvement, operational planning or sales planning, from a wide elective choice that allows you to tailor the course to your needs.

Such skills and knowledge development as developing and reviewing policies, programs and procedures concerning customer relations and goods and services provided. Providing direction and feedback to team members and assisting with recruitment and managing, motivating and developing staff providing customer services. Also, planning and implementing after-sales services to follow up customer satisfaction, ensuring performance of goods purchased, and modify and improve services provided. It prepares you to liaise with other organisational units, service agents and customers to identify and respond to customer expectations.

This qualification provides a pathway to work in many organisations and job roles such as but not limited to Customer Service Manager, Sales Team Manager, Call Centre Team Leader, Scheduler, Call Centre Scheduler, Call Centre Analyst, Customer Service Team Leader, Analyst, Client Service Manager, Service Manager We can select elective units with you to suit your learning needs.

This qualification operates in most business industries as quality phone customer service is imperative to success.

Training Institute Australasia delivers this qualification for companies wishing to match a nationally accredited course to a staff members’ job role, skills and knowledge in a flexible workplace delivery model. This is undertaken via a User Choice Traineeship pathway on the job at your workplace location.

Mode of Delivery: Face to Face, Blended delivery on the job via a Traineeship pathway.

Certificate IV in Customer Engagement builds on your existing experience and develops higher level customer service and workplace coaching skills working in a service role predominantly using a phone. Most business is conducted via telephonic conversation and this qualification prepares the learner for this engagement.  Learn key skills in leadership, process improvement, operational planning or sales planning, from a wide elective choice that allows you to tailor the course to your needs.

Such skills and knowledge development as developing and reviewing policies, programs and procedures concerning customer relations and goods and services provided. Providing direction and feedback to team members and assisting with recruitment and managing, motivating and developing staff providing customer services. Also, planning and implementing after-sales services to follow up customer satisfaction, ensuring performance of goods purchased, and modify and improve services provided. It prepares you to liaise with other organisational units, service agents and customers to identify and respond to customer expectations.

This qualification provides a pathway to work in many organisations and job roles such as but not limited to Customer Service Manager, Sales Team Manager, Call Centre Team Leader, Scheduler, Call Centre Scheduler, Call Centre Analyst, Customer Service Team Leader, Analyst, Client Service Manager, Service Manager We can select elective units with you to suit your learning needs.

This qualification operates in most business industries as quality phone customer service is imperative to success.

Training Institute Australasia delivers this qualification for companies wishing to match a nationally accredited course to a staff members’ job role, skills and knowledge in a flexible workplace delivery model. This is undertaken via a User Choice Traineeship pathway on the job at your workplace location.

Mode of Delivery: Face to Face, Blended delivery on the job via a Traineeship pathway.

Course description

Certificate IV in Customer Engagement builds on your existing experience and develops higher level customer service and workplace coaching skills working in a service role predominantly using a phone. Most business is conducted via telephonic conversation and this qualification prepares the learner for this engagement.  Learn key skills in leadership, process improvement, operational planning or sales planning, from a wide elective choice that allows you to tailor the course to your needs.

Such skills and knowledge development as developing and reviewing policies, programs and procedures concerning customer relations and goods and services provided. Providing direction and feedback to team members and assisting with recruitment and managing, motivating and developing staff providing customer services. Also, planning and implementing after-sales services to follow up customer satisfaction, ensuring performance of goods purchased, and modify and improve services provided. It prepares you to liaise with other organisational units, service agents and customers to identify and respond to customer expectations.

This qualification provides a pathway to work in many organisations and job roles such as but not limited to Customer Service Manager, Sales Team Manager, Call Centre Team Leader, Scheduler, Call Centre Scheduler, Call Centre Analyst, Customer Service Team Leader, Analyst, Client Service Manager, Service Manager We can select elective units with you to suit your learning needs.

This qualification operates in most business industries as quality phone customer service is imperative to success.

Training Institute Australasia delivers this qualification for companies wishing to match a nationally accredited course to a staff members’ job role, skills and knowledge in a flexible workplace delivery model. This is undertaken via a User Choice Traineeship pathway on the job at your workplace location.

Mode of Delivery: Face to Face, Blended delivery on the job via a Traineeship pathway.

Certificate IV in Customer Engagement builds on your existing experience and develops higher level customer service and workplace coaching skills working in a service role predominantly using a phone. Most business is conducted via telephonic conversation and this qualification prepares the learner for this engagement.  Learn key skills in leadership, process improvement, operational planning or sales planning, from a wide elective choice that allows you to tailor the course to your needs.

Such skills and knowledge development as developing and reviewing policies, programs and procedures concerning customer relations and goods and services provided. Providing direction and feedback to team members and assisting with recruitment and managing, motivating and developing staff providing customer services. Also, planning and implementing after-sales services to follow up customer satisfaction, ensuring performance of goods purchased, and modify and improve services provided. It prepares you to liaise with other organisational units, service agents and customers to identify and respond to customer expectations.

This qualification provides a pathway to work in many organisations and job roles such as but not limited to Customer Service Manager, Sales Team Manager, Call Centre Team Leader, Scheduler, Call Centre Scheduler, Call Centre Analyst, Customer Service Team Leader, Analyst, Client Service Manager, Service Manager We can select elective units with you to suit your learning needs.

This qualification operates in most business industries as quality phone customer service is imperative to success.

Training Institute Australasia delivers this qualification for companies wishing to match a nationally accredited course to a staff members’ job role, skills and knowledge in a flexible workplace delivery model. This is undertaken via a User Choice Traineeship pathway on the job at your workplace location.

Mode of Delivery: Face to Face, Blended delivery on the job via a Traineeship pathway.

Campus locations

Course page link
Private
West Australian Institute of Further Studies

Upon beginning this course you may already possess the basic knowledge needed to understand how to effectively engage with your customers and employees, but it is time to gain a more in-depth understanding as to why and how it works. Our Certificate IV in Customer Engagement will teach you how to provide the best service to your clients that they both want and deserve, as well as the importance of possessing and embracing qualities such as listening, understanding and compassion in the workplace. This course will help to improve your confidence and ability to provide leadership, teach you how to promote innovation in a team environment, and build relationships with stakeholders to a high standard. You will also learn the importance of implementing and monitoring Work Health and Safety policies, procedures and programs to meet legislative requirements.

Program: TS

Training is delivered fully on-the-job for traineeships and existing traineeships

Course description

Upon beginning this course you may already possess the basic knowledge needed to understand how to effectively engage with your customers and employees, but it is time to gain a more in-depth understanding as to why and how it works. Our Certificate IV in Customer Engagement will teach you how to provide the best service to your clients that they both want and deserve, as well as the importance of possessing and embracing qualities such as listening, understanding and compassion in the workplace. This course will help to improve your confidence and ability to provide leadership, teach you how to promote innovation in a team environment, and build relationships with stakeholders to a high standard. You will also learn the importance of implementing and monitoring Work Health and Safety policies, procedures and programs to meet legislative requirements.

Program: TS

Training is delivered fully on-the-job for traineeships and existing traineeships

Campus locations

Course page link