Certificate IV in Retail Management

National ID: SIR40316
State ID: AZZ6
Qualification level: Certificate IV

Course is available at the following locations

Private
ARA Retail Institute

Course description

Campus locations

Course page link
Private
Australian College of Training

Course description

Campus locations

Course page link
Private
Cartec Training Solutions

This qualification reflects the role of individuals who lead a frontline team and manage day-to-day operations of a retail store or department to implement and deliver on organisational objectives and standards.

  • Develop a range of selling and customer engagement skills and sound knowledge of product and service offerings.
  • This qualification provides a pathway to work in a diverse range of retail settings including speciality retailers, supermarkets, department stores, and quick service restaurants.

Mode of delivery: Classroom, One-on-One, Self-Paced, Funded Traineeship, Online, RPL  

Course description

This qualification reflects the role of individuals who lead a frontline team and manage day-to-day operations of a retail store or department to implement and deliver on organisational objectives and standards.

  • Develop a range of selling and customer engagement skills and sound knowledge of product and service offerings.
  • This qualification provides a pathway to work in a diverse range of retail settings including speciality retailers, supermarkets, department stores, and quick service restaurants.

Mode of delivery: Classroom, One-on-One, Self-Paced, Funded Traineeship, Online, RPL  

Campus locations

Course page link
Private
CLB Training and Development Pty Ltd

This qualification covers the knowledge and skills required to lead frontline teams and manage day to day operations in a retail environment. This course includes key principles and practices of retail management, including managing sales and service delivery, increasing team member skills, enhancing store image and customer experience, controlling supply and fulfilment of stock, and implementing business improvements.

Mode of delivery: Face to face

Delivery location: Workplace

Course description

This qualification covers the knowledge and skills required to lead frontline teams and manage day to day operations in a retail environment. This course includes key principles and practices of retail management, including managing sales and service delivery, increasing team member skills, enhancing store image and customer experience, controlling supply and fulfilment of stock, and implementing business improvements.

Mode of delivery: Face to face

Delivery location: Workplace

Campus locations

Course page link
Private
Insight Training Group Australia Pty Ltd

Course description

Campus locations

Course page link
Private
Skills Strategies International Pty Ltd

This qualification reflects the role of individuals who lead a frontline team and manage day-to-day operations of a retail store or department to implement and deliver on organisational objectives and standards. These individuals possess a range of highly developed selling and customer engagement skills with sound knowledge of product and service offerings. They work with independence, taking responsibility for their own functions and outputs.

This qualification provides a pathway to work in a diverse range of retail settings including speciality retailers, supermarkets, department stores, and quick service restaurants.

Individuals with this qualification are able to perform roles such as store manager, department manager and assistant store manager

Delivery information and locations:

  • Balcatta- 5/199 Balcatta Road, WA 6021
  • Mandurah- 2/7 Kulin Way, Mandurah WA 6210
  • Online/On-site at clients’ premises

Course description

This qualification reflects the role of individuals who lead a frontline team and manage day-to-day operations of a retail store or department to implement and deliver on organisational objectives and standards. These individuals possess a range of highly developed selling and customer engagement skills with sound knowledge of product and service offerings. They work with independence, taking responsibility for their own functions and outputs.

This qualification provides a pathway to work in a diverse range of retail settings including speciality retailers, supermarkets, department stores, and quick service restaurants.

Individuals with this qualification are able to perform roles such as store manager, department manager and assistant store manager

Delivery information and locations:

  • Balcatta- 5/199 Balcatta Road, WA 6021
  • Mandurah- 2/7 Kulin Way, Mandurah WA 6210
  • Online/On-site at clients’ premises

Campus locations

Course page link
Private
Training Institute Australasia

Effective managers transform the performance of their store. It is essential that they can manage priorities for themselves and others around them as they take responsibility for maintaining customer service excellence and continuing to drive sales. They are able to control merchandising, store safety, employee security, people management and recruitment.

​This qualification is for people who may already be working as supervisors or coordinators and desire to build their management capabilities in areas such as planning, implementing, controlling and monitoring and those who are managing a small retail outlet, a section or department within a larger retail store, a small business-to-business outlet, or a section or department within a larger business or franchise.

Entry to this qualification is open to individuals who:

have achieved a Certificate III in Retail or have relevant industry employment experience in a job role that has involved the application of skills and knowledge described in core units of competency from the SIR30216 Certificate III in Retail. These skills experience will need to the demonstrated in the following areas Engaging with the customer and assisting with customer difficulties and building customer relationships and loyalty and working effectively in a team and working effectively in a service environment and identifying and respond to security risks and knowing how to sell to the retail customer and very importantly understanding how to contribute to workplace health and safety.

Job outcomes from this qualification can include but not limited to Store Manager, Department Manager, Retail Supervisor, Checkout Supervisor

Sales Department Supervisor.  We can match your learning outcomes with the choice of elective units of choice in this qualification.

Training Institute Australasia delivers this qualification for companies wishing to match a nationally accredited course to a staff members’ job role, skills and knowledge in a flexible workplace delivery model. This is undertaken via a User Choice Traineeship pathway on the job at your workplace location.

Mode of Delivery: Face to Face, Blended delivery on the job via a Traineeship pathway.

Course description

Effective managers transform the performance of their store. It is essential that they can manage priorities for themselves and others around them as they take responsibility for maintaining customer service excellence and continuing to drive sales. They are able to control merchandising, store safety, employee security, people management and recruitment.

​This qualification is for people who may already be working as supervisors or coordinators and desire to build their management capabilities in areas such as planning, implementing, controlling and monitoring and those who are managing a small retail outlet, a section or department within a larger retail store, a small business-to-business outlet, or a section or department within a larger business or franchise.

Entry to this qualification is open to individuals who:

have achieved a Certificate III in Retail or have relevant industry employment experience in a job role that has involved the application of skills and knowledge described in core units of competency from the SIR30216 Certificate III in Retail. These skills experience will need to the demonstrated in the following areas Engaging with the customer and assisting with customer difficulties and building customer relationships and loyalty and working effectively in a team and working effectively in a service environment and identifying and respond to security risks and knowing how to sell to the retail customer and very importantly understanding how to contribute to workplace health and safety.

Job outcomes from this qualification can include but not limited to Store Manager, Department Manager, Retail Supervisor, Checkout Supervisor

Sales Department Supervisor.  We can match your learning outcomes with the choice of elective units of choice in this qualification.

Training Institute Australasia delivers this qualification for companies wishing to match a nationally accredited course to a staff members’ job role, skills and knowledge in a flexible workplace delivery model. This is undertaken via a User Choice Traineeship pathway on the job at your workplace location.

Mode of Delivery: Face to Face, Blended delivery on the job via a Traineeship pathway.

Campus locations

Course page link
Private
Tubal Pty Ltd

This qualification reflects the role of individuals who lead a frontline team and manage day-to-day operations of a retail store or department to implement and deliver on organisational objectives and standards. These individuals possess a range of highly developed selling and customer engagement skills with sound knowledge of product and service offerings. They work with independence, taking responsibility for their own functions and outputs.

This qualification provides a pathway to work in a diverse range of retail settings including speciality retailers, supermarkets, department stores, and quick service restaurants.

Individuals with this qualification are able to perform roles such as store manager, department manager and assistant store manager.

Mode of delivery: Online, Face to face and blended delivery on the job via traineeship pathway.

Course description

This qualification reflects the role of individuals who lead a frontline team and manage day-to-day operations of a retail store or department to implement and deliver on organisational objectives and standards. These individuals possess a range of highly developed selling and customer engagement skills with sound knowledge of product and service offerings. They work with independence, taking responsibility for their own functions and outputs.

This qualification provides a pathway to work in a diverse range of retail settings including speciality retailers, supermarkets, department stores, and quick service restaurants.

Individuals with this qualification are able to perform roles such as store manager, department manager and assistant store manager.

Mode of delivery: Online, Face to face and blended delivery on the job via traineeship pathway.

Campus locations

Course page link
Private
Western Australian Academy of Hair and Beauty

Traineeship delivery in Certificate IV in Retail Management – 1 day per month for 12 months

This is the ultimate management qualification specifically designed to meet the needs of the retail industry. Providing a pathway to work in a diverse range of retail settings including hairdressing salons, beauty salons, speciality retailers, supermarkets, department stores and quick service restaurants.

This qualification gives you the knowledge and ability to manage a salon or own and operate your own salon. Functions in this qualification involve a broad range of business building ideas and experiences including human resources, recruiting staff, business planning, sustainability, financial management, marketing and promotion as well as strong leadership skills.

Delivery mode: Face to face

Course description

Traineeship delivery in Certificate IV in Retail Management – 1 day per month for 12 months

This is the ultimate management qualification specifically designed to meet the needs of the retail industry. Providing a pathway to work in a diverse range of retail settings including hairdressing salons, beauty salons, speciality retailers, supermarkets, department stores and quick service restaurants.

This qualification gives you the knowledge and ability to manage a salon or own and operate your own salon. Functions in this qualification involve a broad range of business building ideas and experiences including human resources, recruiting staff, business planning, sustainability, financial management, marketing and promotion as well as strong leadership skills.

Delivery mode: Face to face

Campus locations

Course page link