Certificate II in Customer Engagement

National ID: BSB20215
State ID: AVQ9
Qualification level: Certificate II

Course is available at the following locations

Private
Fremantle Education Centre Inc

Youth at Risk

Participation Equity Program for Youth at Risk – aimed at giving participants aged between 15-17 who have become disengaged the skills to return to further studies or to gain employment in a wide range of areas where customer service skills are required. Work experience at a place of Interest will be offered to participants to encourage their interests and further develop the skills learnt in the course.

Delivery mode: Face to Face; Delivery locations: Fremantle and Peel (Pinjarra)

Traineeship

Traineeship – This program provides on the job training for registered trainees studying Customer Engagement within a workplace whilst working. Lecturers will set up with both the Trainee and the Employer and come out to participant’s workplace to complete training with participants at regular times and the offer to attend further training is also available. Where Trainees are located outside the metropolitan area our Lecturers will travel to complete this training on dates suitable to both the trainee and the employer.

Delivery mode: On the Job training; Delivery location: Statewide

Course description

Youth at Risk

Participation Equity Program for Youth at Risk – aimed at giving participants aged between 15-17 who have become disengaged the skills to return to further studies or to gain employment in a wide range of areas where customer service skills are required. Work experience at a place of Interest will be offered to participants to encourage their interests and further develop the skills learnt in the course.

Delivery mode: Face to Face; Delivery locations: Fremantle and Peel (Pinjarra)

Traineeship

Traineeship – This program provides on the job training for registered trainees studying Customer Engagement within a workplace whilst working. Lecturers will set up with both the Trainee and the Employer and come out to participant’s workplace to complete training with participants at regular times and the offer to attend further training is also available. Where Trainees are located outside the metropolitan area our Lecturers will travel to complete this training on dates suitable to both the trainee and the employer.

Delivery mode: On the Job training; Delivery location: Statewide

Campus locations

Course page link