Customer Service Skill Set

National ID: AE375
State ID: AE375
Qualification level: Skill set

Course is available at the following locations

Public
Central Regional TAFE

<h3>Retail, finance, pharmacy, hospitality, business, tourism - same skills, any industry. </h3>
<p>In this skill set you'll learn to communicate effectively and provide quality service to both internal and external customers, and how to deal effectively with people from a range of social and cultural groups with respect and sensitivity. You'll also gain negotiation, conflict management and problem solving skills.</p>
<p>This skill set also includes following infection prevention and control policies and procedures, implementing standard and transmission-based precautions and responding to infection risks in the workplace within a customer service context to ensure you're working safely.</p>

Course description

<h3>Retail, finance, pharmacy, hospitality, business, tourism - same skills, any industry. </h3>
<p>In this skill set you'll learn to communicate effectively and provide quality service to both internal and external customers, and how to deal effectively with people from a range of social and cultural groups with respect and sensitivity. You'll also gain negotiation, conflict management and problem solving skills.</p>
<p>This skill set also includes following infection prevention and control policies and procedures, implementing standard and transmission-based precautions and responding to infection risks in the workplace within a customer service context to ensure you're working safely.</p>

Campus locations

Course page link
Public
North Metropolitan TAFE

<h3>Retail, finance, pharmacy, hospitality, business, tourism... what industry doesn't have customers?</h3>
<p>Good customer service and communication skills are highly valued by employers in many different industries and areas of work, and this skill set will get you job ready with exactly the skills you need. This skill set includes following infection prevention and control policies and procedures, implementing standard and transmission-based precautions and responding to infection risks in the workplace within a customer service context to ensure you're working safely.</p>
<p>You'll learn to communicate effectively and provide quality service to both internal and external customers, and how to deal effectively with people from a range of social and cultural groups with respect and sensitivity. You'll also gain negotiation, conflict management and problem solving skills.</p>

Course description

<h3>Retail, finance, pharmacy, hospitality, business, tourism... what industry doesn't have customers?</h3>
<p>Good customer service and communication skills are highly valued by employers in many different industries and areas of work, and this skill set will get you job ready with exactly the skills you need. This skill set includes following infection prevention and control policies and procedures, implementing standard and transmission-based precautions and responding to infection risks in the workplace within a customer service context to ensure you're working safely.</p>
<p>You'll learn to communicate effectively and provide quality service to both internal and external customers, and how to deal effectively with people from a range of social and cultural groups with respect and sensitivity. You'll also gain negotiation, conflict management and problem solving skills.</p>

Campus locations

Course page link
Public
North Regional TAFE

<h4>Learn how to provide excellent customer service!</h4>
<p>Retail, finance, pharmacy, hospitality, business, tourism... what industry doesn't have customers!  Good customer service and communication skills are highly valued by employers in many different industries and areas of work, and this skill set will get you job ready with exactly the skills you need.</p>
<p>The <em>Customer Service</em> skill set includes following infection prevention and control policies and procedures, implementing standard and transmission-based precautions and responding to infection risks in the workplace within a customer service context to ensure you're working safely. You'll also learn to communicate effectively and provide quality service to both internal and external customers, and how to deal effectively with people from a range of social and cultural groups with respect and sensitivity. You'll also gain negotiation, conflict management and problem solving skills.</p>

Course description

<h4>Learn how to provide excellent customer service!</h4>
<p>Retail, finance, pharmacy, hospitality, business, tourism... what industry doesn't have customers!  Good customer service and communication skills are highly valued by employers in many different industries and areas of work, and this skill set will get you job ready with exactly the skills you need.</p>
<p>The <em>Customer Service</em> skill set includes following infection prevention and control policies and procedures, implementing standard and transmission-based precautions and responding to infection risks in the workplace within a customer service context to ensure you're working safely. You'll also learn to communicate effectively and provide quality service to both internal and external customers, and how to deal effectively with people from a range of social and cultural groups with respect and sensitivity. You'll also gain negotiation, conflict management and problem solving skills.</p>

Campus locations

Course page link
Public
South Metropolitan TAFE

<h3>Get ready to delight customers</h3>
<p>Gain the skills to create good relationships with customers, provide quality service and help a business to improve customer service levels.</p>
<p>You will learn to identify the unique, shared and cultural needs of customers; to communicate effectively with all customers; to process complaints according to business policies, and when to escalate to achieve customer satisfaction. </p>
<p>This introductory course is an ideal start to a customer service career and includes learning infection control procedures, which will assist in managing front of house and reception office spaces.</p>
<h4>Gain these skills:</h4>
<ul>
<li>Provide service to customers by using a range of verbal and non-verbal communication types and active listening</li>
<li>Presenting a professional image and acting according to organisational policy</li>
<li>Identifying customer needs and choosing the best way to handle their request</li>
<li>Problem solving conflict and complaint resolution</li>
<li>Identifying opportunities to improve customer service standards  </li>
<li>Show social and cultural sensitivity and adjust customer service response to assist people of different backgrounds </li>
<li>Use infection control procedures to ensure the safety of customers  </li>
</ul>
<h4>Fees:</h4>
<p><span><span><span><span><span><span><span>Please note if you are not eligible for fee free training, the following fees apply.</span></span></span></span></span></span></span></p>
<ul>
<li><span><span><span><span><span><span><span>Tuition fees: $246.50 or free for concession</span></span></span></span></span></span></span></li>
<li><span><span><span><span><span><span><span>Resource fees: $125.00</span></span></span></span></span></span></span></li>
</ul>
<h4>Course dates:</h4>
<p><strong>Fremantle </strong>   </p>
<ul>
<li>11 August</li>
<li>13 October</li>
</ul>
<p><strong>Mandurah </strong>   </p>
<ul>
<li>8 September</li>
<li>17 November</li>
</ul>
<h4>Help using our online application:</h4>
<p>You will need to have the <a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="d3cc2ea9-90f7-46cb-a70d-5144e4942af0" href="/finalise-enrolment/evidence-requirements" target="_blank" rel="noreferrer" title="Evidence requirements">evidence requirements <span class="sr-only">(opens in a new tab)</span> <i class="fas fa-external-link-alt" aria-hidden="true"></i> </a>and relevant documents ready to upload with your application. See our <a data-entity-substitution="media" data-entity-type="media" data-entity-uuid="e37aa519-03e1-45af-9697-9d6fbdf1ef46" href="https://www.southmetrotafe.wa.edu.au/sites/default/files/2020-12/Direct…; rel="noopener noreferrer" target="_blank" title="Direct Application Student Guide">guide for applying using our online system (1 MB) <span class="sr-only">(PDF document - opens in a new tab)</span><i class="far fa-file-pdf" aria-hidden="true"></i> <i class="fas fa-external-link-alt" aria-hidden="true"></i></a>.   </p>
<p>  </p>
<h4><strong>Requirements of the course</strong></h4>
<p>This course includes both online study and on-campus practical and theory classes.</p>
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<p> Once enrolled, you will receive information about how to login to our <a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="581be333-25f1-436d-a93b-1edf9910d961" href="/studying-online/ecampus" title="eCampus">eCampus</a> and you will need to complete a literacy and numeracy quiz to show you can study online. Your study will involve accessing content online for 1 study module, followed by a series of online quiz assessments to test your knowledge.</p>
<p> </p>
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<p> For the other modules of the course, you will need to attend campus to develop your skills in our service facilities.</p>
<p>  </p>
<p> </p>
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<p>This course can help you get ready for your first job, or re-skill quickly for jobs that are available as WA's economy recovers. This course is free for 15 to 24 year olds; or those who are receiving JobSeeker, JobKeeper, Youth Allowance, AUSTUDY or ABSTUDY payments; or concession cardholders. If you’re not eligible, you can pay the course fee to gain these skills and become highly employable. See the full eligibility list in the important information tab below. <a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="8040cfcc-328d-4e0e-8efc-d4a8930d16f9" href="/courses/skills-ready" title="Skills Ready">Find out more about the initiative</a>. </p>

Course description

<h3>Get ready to delight customers</h3>
<p>Gain the skills to create good relationships with customers, provide quality service and help a business to improve customer service levels.</p>
<p>You will learn to identify the unique, shared and cultural needs of customers; to communicate effectively with all customers; to process complaints according to business policies, and when to escalate to achieve customer satisfaction. </p>
<p>This introductory course is an ideal start to a customer service career and includes learning infection control procedures, which will assist in managing front of house and reception office spaces.</p>
<h4>Gain these skills:</h4>
<ul>
<li>Provide service to customers by using a range of verbal and non-verbal communication types and active listening</li>
<li>Presenting a professional image and acting according to organisational policy</li>
<li>Identifying customer needs and choosing the best way to handle their request</li>
<li>Problem solving conflict and complaint resolution</li>
<li>Identifying opportunities to improve customer service standards  </li>
<li>Show social and cultural sensitivity and adjust customer service response to assist people of different backgrounds </li>
<li>Use infection control procedures to ensure the safety of customers  </li>
</ul>
<h4>Fees:</h4>
<p><span><span><span><span><span><span><span>Please note if you are not eligible for fee free training, the following fees apply.</span></span></span></span></span></span></span></p>
<ul>
<li><span><span><span><span><span><span><span>Tuition fees: $246.50 or free for concession</span></span></span></span></span></span></span></li>
<li><span><span><span><span><span><span><span>Resource fees: $125.00</span></span></span></span></span></span></span></li>
</ul>
<h4>Course dates:</h4>
<p><strong>Fremantle </strong>   </p>
<ul>
<li>11 August</li>
<li>13 October</li>
</ul>
<p><strong>Mandurah </strong>   </p>
<ul>
<li>8 September</li>
<li>17 November</li>
</ul>
<h4>Help using our online application:</h4>
<p>You will need to have the <a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="d3cc2ea9-90f7-46cb-a70d-5144e4942af0" href="/finalise-enrolment/evidence-requirements" target="_blank" rel="noreferrer" title="Evidence requirements">evidence requirements <span class="sr-only">(opens in a new tab)</span> <i class="fas fa-external-link-alt" aria-hidden="true"></i> </a>and relevant documents ready to upload with your application. See our <a data-entity-substitution="media" data-entity-type="media" data-entity-uuid="e37aa519-03e1-45af-9697-9d6fbdf1ef46" href="https://www.southmetrotafe.wa.edu.au/sites/default/files/2020-12/Direct…; rel="noopener noreferrer" target="_blank" title="Direct Application Student Guide">guide for applying using our online system (1 MB) <span class="sr-only">(PDF document - opens in a new tab)</span><i class="far fa-file-pdf" aria-hidden="true"></i> <i class="fas fa-external-link-alt" aria-hidden="true"></i></a>.   </p>
<p>  </p>
<h4><strong>Requirements of the course</strong></h4>
<p>This course includes both online study and on-campus practical and theory classes.</p>
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<p> Once enrolled, you will receive information about how to login to our <a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="581be333-25f1-436d-a93b-1edf9910d961" href="/studying-online/ecampus" title="eCampus">eCampus</a> and you will need to complete a literacy and numeracy quiz to show you can study online. Your study will involve accessing content online for 1 study module, followed by a series of online quiz assessments to test your knowledge.</p>
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<div class="field field--name-field-media-image-7 field--type-image field--label-visually_hidden">
<div class="field__label visually-hidden">Image</div>
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<p> For the other modules of the course, you will need to attend campus to develop your skills in our service facilities.</p>
<p>  </p>
<p> </p>
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<p>This course can help you get ready for your first job, or re-skill quickly for jobs that are available as WA's economy recovers. This course is free for 15 to 24 year olds; or those who are receiving JobSeeker, JobKeeper, Youth Allowance, AUSTUDY or ABSTUDY payments; or concession cardholders. If you’re not eligible, you can pay the course fee to gain these skills and become highly employable. See the full eligibility list in the important information tab below. <a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="8040cfcc-328d-4e0e-8efc-d4a8930d16f9" href="/courses/skills-ready" title="Skills Ready">Find out more about the initiative</a>. </p>

Campus locations

Course page link
Public
South Regional TAFE

<h3>Description</h3>
<p>Retail, finance, pharmacy, hospitality, business, tourism... what industry doesn’t have customers? Good customer service and communication skills are highly valued by employers in many different industries and areas of work. This skill set will get you job ready with the exact skills you need.<br />
You will learn how to communicate effectively and provide quality service to both internal and external customers and deal effectively with people from a range of social and cultural groups with respect and sensitivity. You’ll also gain negotiation, conflict management and problem solving skills.<br />
Additionally you’ll learn how to follow infection prevention and control policies and procedures, implement standard and transmission-based precautions and respond to infection risks in the workplace within a customer service context.</p>
<h4>Certification</h4>
<p>On successful completion of this course, students will receive a statement of attainment for the following units</p>
<p>SITXCCS006 Provide service to customers<br />
SITXCOM002 Show social and cultural sensitivity<br />
HLTINFCOV001 Comply with infection prevention and control policies and procedures</p>
<p>This course will be offered at these campuses: Albany (2021), Bunbury, Busselton, Margaret River</p>
<p>If a campus offering this course is not featured in the menu list below or doesn’t have dates, it means they don’t have dates set right now but they are being planned. You can keep checking this page or use the enquiry form to register your interest.</p>

Course description

<h3>Description</h3>
<p>Retail, finance, pharmacy, hospitality, business, tourism... what industry doesn’t have customers? Good customer service and communication skills are highly valued by employers in many different industries and areas of work. This skill set will get you job ready with the exact skills you need.<br />
You will learn how to communicate effectively and provide quality service to both internal and external customers and deal effectively with people from a range of social and cultural groups with respect and sensitivity. You’ll also gain negotiation, conflict management and problem solving skills.<br />
Additionally you’ll learn how to follow infection prevention and control policies and procedures, implement standard and transmission-based precautions and respond to infection risks in the workplace within a customer service context.</p>
<h4>Certification</h4>
<p>On successful completion of this course, students will receive a statement of attainment for the following units</p>
<p>SITXCCS006 Provide service to customers<br />
SITXCOM002 Show social and cultural sensitivity<br />
HLTINFCOV001 Comply with infection prevention and control policies and procedures</p>
<p>This course will be offered at these campuses: Albany (2021), Bunbury, Busselton, Margaret River</p>
<p>If a campus offering this course is not featured in the menu list below or doesn’t have dates, it means they don’t have dates set right now but they are being planned. You can keep checking this page or use the enquiry form to register your interest.</p>

Campus locations

Course page link